The Importance of Automating Grievances & Arbitrations at the District and National Level

Most Unions are aware that their members consider the handling of their Grievances and Arbitrations to be a TOP priority.  Unfortunately there are still Unions that do not have an adequate grievance and arbitration tracking system in place that is consistent with today’s technology.  

It is imperative that Nationals and Districts have a system in place that will automate and track all grievances from the Local origination through resolution and reporting at the District and higher levels.  Today’s Union needs a centralized solution with all information flowing up from the Locals to Districts, Nationals and Internationals.


Here are the advantages of such a Centralized Application:


 Automation streamlines the entire process, reducing the time and effort required for filing, processing, and resolving grievances and arbitrations. This efficiency leads to quicker resolution times, ensuring that Grievances are sat in a timely manner.


 Automated systems minimize human error in documenting and processing grievances and arbitration cases. By utilizing predefined rules and algorithms, they ensure consistency and fairness in decision-making, enhancing the credibility of the process.


 Automation brings transparency to the grievance and arbitration process by providing Union Representatives with real-time access to case statuses, updates, and rulings. This transparency fosters trust among parties involved and enhances the integrity of the overall system.


 Automating grievance and arbitration processes can significantly reduce operational costs associated with manual paperwork, administrative overheads, and prolonged litigation. This cost-saving benefit is particularly valuable for organizations operating within constrained budgets.


 Automated systems can be designed to accommodate various languages, accessibility needs, and technological platforms, making the grievance and arbitration process more inclusive and accessible to a broader range of individuals and communities.

Data-driven Insights:

By leveraging data analytics capabilities, automated systems can provide valuable insights into trends, patterns, and recurring issues within the grievance and arbitration landscape. These insights empower policymakers and stakeholders to implement targeted interventions and reforms to address systemic issues effectively.


Automation enables the scaling of grievance and arbitration processes to handle a higher volume of cases efficiently. Whether at the international, national, or district level, automated systems can adapt to fluctuations in caseloads without compromising on quality or speed of resolution.

Adaptability to Legal Frameworks:

Automated systems can be designed to comply with diverse legal frameworks and regulatory requirements across different jurisdictions. This adaptability ensures that the grievance and arbitration process remains legally sound and aligned with applicable laws and standards.

Pete Marchese
Director of Operations
Union Built PC Inc.

“Our Grievance Manager  Application allows Internationals, Nationals and Districts to have a Centralized Custom Grievance and Arbitration Application that ties in all their Locals as well as associated documents. We also have Custom and Subscription Applications for Local Unions. Our Grievance Manager Applications automates the procedures such as timelines and notifications, making untimely grievances a thing of the past.”


I’ve been a member of CWA Local 1101 for over 50 years.  In that time I’ve held the positions of Steward, Chief Steward, Grievance Coordinator, Training Director District 1, and IT Director CWA Local 1101.  Having sat thousands of grievances, involved in many arbitration cases, and spent many months on picket lines,  this hands on experience is the reason we have a superior product in Grievance Manager. WE ORGANIZE LABOR and level the playing field at Contract Negotiations.

More Information:

TEL: 631-987-6257
EMAIL: pete.marchese@unionbuiltpc.com