WARRANTY


One year limited warranty:

ONE-YEAR LIMITED WARRANTY

Union Built PC Corporation ("UBPC") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. UBPC warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one year beginning on the date of invoice, as further described in the following text.

Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by UBPC, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by UBPC.

This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a UBPC system after the system is shipped from UBPC; or accessories or parts that are not installed in the UBPC factory. Monitors, keyboards, and mice are covered under this limited warranty.

During the one-year period beginning on the invoice date, UBPC will repair or replace products returned to UBPC's facility. To request limited warranty service, you must contact UBPC's Customer Technical Support within the limited warranty period. If limited warranty service is required, UBPC will issue a Return Material Authorization Number. You must ship the products back to UBPC in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. UBPC will ship the repaired or replacement products to you freight prepaid if you use an address in the continental United States, where applicable. Shipments to other locations will be made freight collect.

NOTE: Before you ship the product(s) to UBPC, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. UBPC does not accept liability for lost data or software.

UBPC owns all parts removed from repaired products. UBPC uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. If UBPC repairs or replaces a product, its limited warranty term is not extended.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). UBPC'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

UBPC DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

Hardware Return

1) Product that is in its original factory-sealed container may be returned to Union Built PC within 30 days from invoice date for a refund or exchange. (15% restocking fee applies to refunds)

2) Product that has been opened may be returned to Union Built PC within 30 days of invoice date, although such returns will be charged a 15% restocking fee. All products must be returned in a re-saleable condition. Any manuals, cables etc. that are missing will result in rejection of the return or an additional restocking fee.

3) Most of the hardware components carry 1 year warranty (OEM and RETAIL) unless specified. OEM CPUs carry 30 days warranty from the date of purchase.

Software Return

1) If defective, opened software is returnable within 30 days of invoice date for exchange for the same software title only.

2) Unopened software may be returned to Union Built PC for refund or exchange within 30 days of invoice date with no restocking fee.

3) Multiple software licenses (MLP's, MOLP's, MSOL's etc.), cannot be returned for refund.


Returning Products to
Union Built PC

Before returning any product, a Return Merchandise Authorization (RMA) number should be obtained by sending an email rma@unionbuiltpc.com, or contacting Union Built PC from HERE. RMA numbers are valid for 14 days after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Please do not mark the boxes themselves. Any products returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 14 days old, may not be properly processed and will increase the replacement period. Returned goods must be shipped freight prepaid in their original boxes and packing material. A copy of your invoice should accompany all returned products. Returned goods should be freight insured by you. Product returned to you under Warranty is shipped freight-prepaid by Union Built PC via UPS Ground or another Union carrier at our discretion. Union Built PC will charge for original shipping and handling and $15 labor fee if the Product received for repair is non-defective.